Frequently Asked Questions

General Licensing Questions


Interest and Usury; Lending Practices

Yes. The allowable rates can be found in sections 516.031, 520.08, 537.011, and 560.404, Florida Statutes.

Ch. 494: Loan Originator, Broker & Lender Questions

Ch. 559: Collection Agency Questions

A Collection Agency is constantly calling me. What can I do?

  • If the debt for which they are calling is a legitimately owed debt, then they do have the right to seek to collect on it.
  • As long as their calls fall between the hours of 8 am and 9 pm, they have not broken any regulations. (Florida Statutes 559.72(17))
  • You have the right to send a Cease and Desist letter to the collection agency, informing them that you no longer wish to receive any contact over the phone. (They may begin sending collection letters through the mail.)
  • For more information on Consumer Protection regarding Debt Collectors, visit  http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

Ch. 560: Money Service Business Questions

Ch. 520: Retail Installment Questions